Quick answer
The Help Center is the first place to check for course access, player, certificate, membership, and account questions. If a learner still needs help, support can review the account.
Steps
- 1
Search the Help Center for the topic.
- 2
Open the relevant article and follow the steps.
- 3
If the issue continues, contact Openbox support.
- 4
Include the account email, course title, browser, and a short description.
When support is needed
Support is most helpful for account-specific issues such as missing access, billing mismatches, certificate questions, or a video problem that continues after refreshing.