Quick answer
Support can review a specific purchase or refund question. Include the course or membership, purchase date, receipt email, and what you expected, but never include a full payment-card number.
What to do
Find the receipt email and confirm the course or membership and purchase date.
Open consumer Support and choose Purchase or refund question.
Describe the purchase, what you expected, and the resolution you are requesting.
Submit the request without passwords, full payment-card numbers, or unrelated personal information.
What happens next
Support reviews the account and transaction details before confirming what options apply. This article does not promise eligibility or a processing date.