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LearnerTroubleshooting

Report a technical issue

Collect the smallest useful set of details without sharing passwords or sensitive data.

Quick answer

Include the page, what you expected, what happened, the steps that repeat it, and your device and browser. Never send a password or payment-card number.

Steps

  1. 1

    Retry once after refreshing the page.

  2. 2

    Note the page, time, device, browser, and repeatable steps.

  3. 3

    Choose the closest Bug or technical issue topic in Support.

Useful evidence

A concise error message or screenshot can help, but remove personal or confidential information first. Attachments are not currently accepted by the support form.