Quick answer
Most issues are caused by being signed out, using a different email than the purchase email, a locked step, or an incomplete video setup.
Steps
- 1
Confirm the learner is signed in with the correct email address.
- 2
Open Dashboard to confirm course access.
- 3
Check whether the lesson is locked by a previous step.
- 4
Refresh the page or try another browser if video playback does not start.
- 5
Contact support if access is still missing.
Helpful details to include
Support can review an issue faster when the message includes the account email, course title, lesson title, browser, device, and a short description of what happened.