Quick answer
Most issues are caused by being signed out, using a different email than the purchase email, a locked step, or an incomplete video setup.
Steps
- 1
Confirm that you are signed in with the email used for your account or purchase.
- 2
Open My Learning to confirm course access.
- 3
Check whether the lesson is locked by a previous step.
- 4
Refresh the page or try another browser if video playback does not start.
- 5
Contact support if access is still missing.
Helpful details to include
Include your account email, course and lesson titles, browser, device, and a short description of what happened.